Integrated Care Services (iCares)

Integrated Cares, known as iCares, is a service which cares and treats adults with long term conditions irrespective of their diagnosis, location or age.

It includes a whole range of staff including nurses and therapists providing specialist community interventions which will:

  • avoid unnecessary admissions to hospital
  • help maintain health and wellbeing through care management
  • improve independence with community rehabilitation


A range of treatments in the community for various conditions are available.

These are accessed through the Care Navigation Centre for both urgent and non urgent referrals.

Services available include:

  • Palliative Care Hub
  • iCares
  • Care Homes Team
  • District Nursing
  • Continence Service
  • Foot Health
  • Physiotherapy
  • Respiratory Service
  • Heart Failure Service
  • Wheelchair Service

To find out more about any of these services, contact the Care Navigation Centre on 0121 507 2664, seven days a week, between 8am and 8pm.

What happens when I make a referral?

The referral will be assessed by a clinician who will ring the patient and work with them to find out what their issues are at this point in time.

A decision will then be made with the patient, as to when a response will be provided. This will be based on the conversation and other information received.

  • Urgent referrals, where we can avoid an admission, will be seen within three hours.
  • Patients who are highly complex and at risk of becoming urgent, will be seen within 72 hours
  • Those requiring rehabilitation will be seen within 15 days


iCares and the Care Navigation Centre is open 8am–8pm, seven days a week.

Telephone: 0121 507 2664 (option 5) /07817 397 533


For more information about disabled access for this service

Click here