Cancel or Change Your Appointment

Accessing Outpatient Appointments Online

Patients who have an outpatient appointment will receive details via a text message on their mobile phone inviting them follow a link and log in using a unique pin number and their date of birth.

This will take them to a secure online portal where they are able to cancel or change their appointments by following the instructions.

You can find out more about the portal by following the link below:

Online Appointment System Outpatient Portal

The NHS App

Patients can also access their outpatient appointment details via the NHS App.

You can find out more details about the app by clicking the link below:


Appointments Team

Patients who have opted out of using the online appointment system can cancel or amend their appointment by contacting the Appointments Team via the following ways:

Telephone: 0121 507 4151
Please include your:

  • Name
  • Address
  • RXK number

Please allow two working days for a response from our team.
If you would like to amend an appointment for the same day please call the relevant telephone number on your letter.