Compliments, Complaints and Comments

We are proud of the services we provide to patients, but know that sometimes things can go wrong. If your experience was not what you expected, we would like to know so that we can learn from it and put things right.

We invite you to ask any questions or come to us for advice.

We welcome the views of patients, carers, friends and relatives about their experiences of using and/or visiting our services

  1. If you have feedback or a concern about our service, please talk first to the staff treating you.
  2. You can also contact the Governance Team, (formally known as Patient Advice and Liaison Service (PALS)) who can provide advice, information and support in resolving any concerns.
  3. If you have a concern we have not been able to resolve, you can contact to the Complaints Team to make a formal complaint.
  4. Our Purple Point telephones can be also used by our inpatients, or their loved ones, to raise concerns or compliment staff whilst they are still in hospital. See below.