Catering

The In-house Catering Department manage all aspects of the patient and retail Catering services across the Trust including;

• City Hospital
• Sandwell Hospital
• Rowley Regis Hospital
• Leasowes Intermediate Care Centre
• Sandwell Day Nursery

Our mission statement

The Catering department aims to provide an efficient, quality, value for money service to all patients, staff, visitors and external customers meeting the needs and expectations of its client group.

Providing a balanced, nutritional menu with a variety of meals using standardised recipes, to ensure consistent high standards in, quality, presentation and taste.

To prepare and cook meals in a safe, clean environment, to high standards of health and hygiene by trained members of staff.

Food safety

The Trust wholly accepts the legal duty to comply with the Food Safety Act 1990 and the Food Hygiene (England) Regulations 2006, including the Health Protection (Coronavirus Restrictions) Regulation 2020 the content of which is regarded as a minimum requirement.

In accordance with relevant legislation the Trust shall carry out its business hygienically and operate with due diligence at all times.

All retail units across SWB have achieved and maintained 5 star status from both Sandwell and Birmingham Environmental Health inspections

Feeling peckish? Why not visit one of our outlets today!

Our catering retail outlets across sites offer a variety of hot and cold food and drink items, accommodating your dietary requirements.

Sandwell Hospital

Hallam Restaurant
Monday – Sunday: 7.30am – 6.30pm

Serving a selection of hot and cold meals, snacks and beverages. Self service continental breakfast bar and salad bar.

Crumbles Sandwich Bar
Tuesday to Thursday: 11.30am – 2pm

Serving a selection of handmade sandwiches and baguettes, freshly made to order. Located within Hallam Restaurant.

Outpatients Costa Coffee
Monday – Friday: 8.30am – 3.30pm

Serving a selection of hot and cold snacks and beverages. 

Main Reception Costa Coffee
Monday – Friday: 8am – 8pm
Saturday and Sunday: 11am – 5pm

Serving a selection of cold snacks and hot and cold beverages.

City Hospital

Arches Café
Monday – Sunday: 7.45am – 9pm

Serving a selection of hot and cold meals, snacks and beverages. 

Coffee Culture
Monday – Friday: 7.30am – 5pm

Serving a selection of hot and cold snacks and hot and cold beverages. Self service continental breakfast bar & salad bar. 

Boaters Costa Coffee
Monday – Friday: 8am – 5pm

Serving a selection of hot and cold meals, snacks and beverages. 

BTC Costa
Monday – Friday: 8.30am – 3pm

Serving a selection of hot and cold snacks and beverages. 

Rowley Regis Hospital

Coffee Pot
Monday – Friday: 9.30am – 2pm

Serving a selection of hot and cold food, snacks and beverages.

Patient meal times

When an inpatient at SWB, the Trust provides a scheduled patient catering service for all inpatients and relevant day case patients at all times.

Scheduled meals and/or snacks will be delivered according to agreed schedules as follows:

Patient snacks are also available on in-patient wards for consumption between mealtimes

At SWB, with the assistance of the nursing staff, all in patients order their chosen meal via the menu iPads twice daily for lunch and supper services.

Electronic ward meal ordering allows patients to order their preferred meal as close to the point of service as possible, including allergenic and dysphasic diets levels 7,6,5,4

Allergens

All reasonable precautions have been taken to prevent cross contamination in the raw materials used during the manufacturing process of our meals however due to the nature of the catering practices we cannot guarantee that the meals are free from allergens therefore we provide an allergy free patients menu with externally purchased allergy free meals.

If you have a known food allergy or food intolerance please inform a member of staff who will be able to offer further information

We accurately convey product data (ingredient and allergenic) as received from our suppliers of such products.

Dietery recommendations

It is important to eat a variety of foods to ensure you stay as healthy as possible.

We recommend that you eat, unless advised otherwise:

• Bread, cereals, potato, rice or pasta with every meal
• Include fish, meat, eggs, cheese, beans or pulses in your main meals
• 8 portions of fruit and vegetables a day

Should you have any comments on our services or are not satisfied with your meals we would be pleased to hear from you, and a visit from a member of the catering team can be requested via the ward staff

We are proud to be in partnership with Costa across Sandwell, City and Rowley Regis Hospital sites.

We have the traditional Barista machines at the following locations;

• BTC Costa – City
• Boaters Café – City
• OPD – Sandwell

We have the automatic ‘bean to cup’ machines at the following locations;

• Arches Café – City
• Coffee Culture – City
• Costa Main Reception – Sandwell
• Rowley Regis Coffee Pot – Rowley Regis