- Acute Medicine
- Anaesthetics
- Audiology
- Behçet’s Syndrome National Centre of Excellence
- Bereavement Services
- Best Start Programme
- Birmingham and Midland Eye Centre
- Blood tests
- Bowel Cancer Screening
- Breast Screening
- Breast Unit
- Cancer Services
- Cancer Support Services
- Cardiology
- Care management
- Children’s Community Nursing
- Children’s Community Therapies
- Clinical Toxicology
- Colposcopy
- Community rehabilitation
- Community Respiratory
- Community Wards
- Connected Palliative Care
- Continence
- Critical Care
- Dermatology
- Diabetes
- District nursing
- Ear, nose and throat
- Elderly Care
- Emergency Department
- Female Genital Mutilation Service
- FINCH Service
- Foot Health
- Gastroenterology
- General Surgery
- Gynaecological cancer
- Gynaecological Cancer – Genetic Testing
- Gynaecology
- Health Visiting
- Heart failure
- Homeless Team
- Imaging
- Immunology and allergy
- Infant Feeding Team
- Infection Control
- Integrated Care Services (iCares)
- Lung Health Checks
- Maternity
- Neonatal Unit
- Neurology
- Neurophysiology
- Nuclear Medicine
- Nutrition and Dietetics
- Occupational Health and Wellbeing
- Orthotics
- Paediatric Allergy Service
- Paediatrics
- Pain Management
- Parkinson’s Disease Service
- Pathology
- Pharmacy
- Physiotherapy (Community Musculoskeletal) Service
- Plastic Surgery
- Poisons
- Post-Menopausal Bleeding Clinic
- Rehab Wards
- Research & Development (R&D)
- Respiratory
- Respiratory Physiology
- Rheumatology
- Sandwell Sexual Health Services
- School Nursing
- Sickle Cell & Thalassaemia
- Speech and Language Therapy
- Stroke Care
- Tissue Viability
- Transition and Young People
- Trauma and Orthopaedics
- Urogynaecology
- Urology
- Vascular Day Surgery
- Volunteer Service
- Wheelchair services
- Young Parents Maternity Service
- Acute Medicine
- Anaesthetics
- Audiology
- Behçet’s Syndrome National Centre of Excellence
- Bereavement Services
- Birmingham and Midland Eye Centre
- Blood tests
- Bowel Cancer Screening
- Breast Screening
- Breast Unit
- Cancer Services
- Cancer Support Services
- Cardiology
- Children’s Community Nursing
- Clinical Toxicology
- Colposcopy
- Community Wards
- Connected Palliative Care
- Critical Care
- Dermatology
- Diabetes
- Ear, nose and throat
- Elderly Care
- Emergency Department
- Female Genital Mutilation Service
- FINCH Service
- Gastroenterology
- General Surgery
- Gynaecological cancer
- Gynaecological Cancer – Genetic Testing
- Gynaecology
- Health Visiting
- Homeless Team
- Imaging
- Immunology and allergy
- Infection Control
- Integrated Care Services (iCares)
- Lung Health Checks
- Maternity
- Neonatal Unit
- Neurology
- Neurophysiology
- Nuclear Medicine
- Nutrition and Dietetics
- Occupational Health and Wellbeing
- Orthotics
- Paediatric Allergy Service
- Paediatrics
- Pain Management
- Parkinson’s Disease Service
- Pathology
- Pharmacy
- Plastic Surgery
- Poisons
- Post-Menopausal Bleeding Clinic
- Rehab Wards
- Research & Development (R&D)
- Respiratory
- Respiratory Physiology
- Rheumatology
- Sandwell Sexual Health Services
- Sickle Cell & Thalassaemia
- Speech and Language Therapy
- Stroke Care
- Transition and Young People
- Trauma and Orthopaedics
- Urogynaecology
- Urology
- Vascular Day Surgery
- Volunteer Service
Care management
Care management is made up of two main services:
Community matrons
The matrons work with GPs to manage complex cases for people with long-term conditions. This is intended to prevent unnecessary admission to hospital, and to locate people with complex needs and prevent them getting into crisis.
Admission avoidance
This is a team of nurses and therapists who see urgent referrals. They work with patients and their families to try to either keep them safe at home, or manage the flow of patients into and out of community beds in Sandwell.
For more information about disabled access for this service, please click here.
Services
Community Matrons help patients live with ongoing conditions. Patient who learn to cope and live with their condition require fewer visits to hospital and their GP. The service is individually tailored to each patient.
Matrons also work with nursing and care homes. They work with staff to provide training, support, quality and safeguarding. If urgent needs arise, the care home can call the patient’s dedicated community matron.
An alcohol community matron works with other organisations in Sandwell, such as Swanswell.
Referrals to admission avoidance usually come from GPs or the Ambulance Service. The nurses respond within three hours, with the service operating seven days a week between 8am and 8pm. They make sure that patients are safe, and have direct access to social services and packages of care.
The nurses build care packages to keep patients safe at home, or they can move them to a community bed if that’s the safest place. Once the patient is in a community bed, they will work to get them out of the bed and back to home, if possible, after a period of rehabilitation.
Patient Stories
Please feel free to share your experiences of this service. Please e-mail your views to swbh.comms@nhs.net
Contacts
To contact the Community Matrons or admission avoidance call: 0121 507 2664 and select option 5.