Frequently Asked Questions (FAQs)
Here you can find both our regular FAQ and those relating to changes under the COVID-19 pandemic. Please check the below as these contact numbers and information could likely speed up any enquiry you might have.
If you do need to contact us, you can do so via one of the telephone numbers below:
To make/change or cancel an appointment: 0121 507 4151
Sandwell and City Hospitals switchboard: 0121 554 3801
Birmingham Midland Eye Centre (BMEC): 0121 507 4440
Rowley Regis Hospital: 0121 507 6300 (not evenings or weekends)
Maternity: 0121 507 5923
Patient Advice and Liaison Service (PALS): 0121 507 5836
The NHS Appointments line: 0345 608 8888
For life-threatening emergencies, always dial 999
Please dial 111 if you seek urgent medical assistant but it is not a 999 emergency.
Maps: For maps to our hospital sites, see the individual site in the Contact tab.
About a Service: See the Services section for details about individual services, information leaflets, contact details, etc.
Frequently Asked Questions
If you have a specific enquiry, please check the questions below. If your question is not featured below, please submit your query using the contact form at the bottom of the page. We aim to respond within five working days.
Please note: The Communications Team is non-clinical and has no direct access to patient records. For appointment cancellations and rearrangements or enquiries of that nature please see the sections above and below for more information.
Please note: The Communications Team has no direct access to patient records. For appointment cancellations and rearrangements or enquiries of that nature please see the sections above for more information.