Customer Service
To ensure our staff treat patients and the public with respect, dignity and provide an exceptional customer experience, the Trust provides the following customer service awards:
Customer Service Apprenticeships
QCF/NVQs
Technical Certificates
1-day master class
2 half-day essential front line skills. Consisting:
– De-escalation techniques – dealing with angry or confused customers face to face
– Body language and voice tone
– How to listen and the importance of doing so effectively
– Customer reception (not receptionist skills)
– Questioning skills – Extracting the right information
– Information giving – checking customer understanding
– Customer follow-up and feedback
All Customer Service development is geared to the Institute of Customer Service’s National Vocational Standards and benchmarks
