Staff Awards 2014 – Excellence in Care Award

PATIENTS who have been pleased with the treatment, care or service they have received at Sandwell, Rowley or City Hospitals or from any Sandwell community based staff or team are being invited to nominate them for an award.

Sandwell and West Birmingham Hospitals NHS Trust, which runs the three hospitals and community services in Sandwell, has launched its Staff Awards 2014.

The trust is inviting members of the public to nominate a staff member or team for the Excellence in Care Award.

The trust has nine Care Promises pledging that staff:

  • will make you feel welcome
  • will make time to listen to you
  • will be polite, courteous and respectful
  • will keep you informed and explain what is happening
  • will admit to mistakes and do all I/we can to put them right
  • value your point of view
  • will be caring and kind
  • will keep you involved
  • will go the extra mile

Members of the public are being asked to think of a staff member or team who provides outstanding customer care or consistently upholds and demonstrates these nine care promises and nominate them for the award.

Please note nominations have now closed.