Purple Point

We want to ensure that inpatients and their loved ones have many ways to speak to someone who can help them resolve a concern.

We have introduced Purple Point telephones across our hospitals. You can use telephones at our Purple Points to call our advisors between 9am and 9pm any day and they will help.

The aim of our Purple Point team is to help resolve your issues whilst you are still in our care, so that we can make a difference at the time, rather than when you have gone home.

The team will also contact you to ensure you are happy with the outcome; alternatively call us if you want to compliment individual staff, teams or services.

When using the Purple Point telephone, you can choose your preferred language by dialling the corresponding number below:

  • 8180 : English
  • 8181 : ਪੰਜਾਬੀ (Punjabi)
  • 8182 : Polskie (Polish)
  • 8183 : اردو (Urdu)
  • 8184 : Română (Romanian)
  • 8185 : বাঙালি (Bengali)

Please ask staff where your local Purple Point is located if you cannot find one. Alternatively, you can call 0121 507 4999 direct from your own telephone.

We want to hear from you and promise that your care will not be compromised by speaking up.

To read our news story on Purple Point, click here.

Please watch our patient information videos about Purple Point in your preferred language to find out more:

English  Punjabi –  ਪੰਜਾਬੀ  Polish –  Polskie
 Urdu – اردو  Romanian – Română   Bengali – বাঙালি