Patient Environment Action Team Audits

Members of the public regularly join senior members of staff to inspect our hospitals to see how clean they are. In addition the Trust receives external audits. The results are presented to the Trust Boards.

The audits look at:

  • Cleanliness, condition and appearance
  • Cleanliness, condition and appearance of bathrooms and toilets
  • Additional Services
  • Access, Wayfinding and Information
  • Social Spaces and Facilities
  • Infection Prevention and Control
  • Privacy and Dignity;
  • Food/Nutrition/Hydration

In response to issues picked up during the visits, a number of schemes are taking place to improve the environment:

  • Dishwasher installation (all wards at Sandwell)
  • Refurbishment of the Outpatient rooms (Sandwell)
  • Replacement domestic service equipment
  • Wheelchair corrals (City)
  • Replacement furniture (waiting rooms)
  • Furniture for ‘Quiet Rooms’
  • On-going decoration of public areas
  • Upgrade of new CARES Office at City (Certificate and Bereavement Department Services)

The results of the most recent audit are:

  Aug-12 Sep-12 Oct-12 Nov-12
V High % High % V High % High % V High % High % V High % High %
City 96 95 94 94 96 95 96 96
Sandwell 97 96 98 96 97 97 97 96
Rowley N/A 99 N/A 99 N/A 97 N/A 98
BTC 98 97 98 97 98 97 98 98
Target 98 95 98 95 98 95 98 95
Overall Average 97 97 97 96 97 97 97 97