Integrated Care Service (ICARES)

What is ICARES?                                                                             

ICARES is a service and an approach to managing adults with long term conditions irrespective of their diagnosis, location or age.

It includes a whole range of staff including nurses and therapists providing specialist community interventions which will

  • avoid unnecessary admissions to hospital
  • help maintain health and well being
  • improve independence and function

It is open 8am – 8pm, 7 days a week.

Who can receive ICARES?

Anyone 16+ years of age with a long term condition who has;

  • a Sandwell GP or
  • are receiving STAR irrespective of GP or
  • live in a Sandwell care homes irrespective of GP

How do I refer?

There is open access to ICARES – anyone can refer at any time

You can ring 0121 507 2664 (option 5)  / 07817 397 533 or email

What happens when I make a referral?

The referral will be triaged by a clinician who will ring the patient and work with them to find out what their issues are at this point in time.

A clinical decision will then be made with the patient, as to when a response will be provided. This will be based on the conversation and other information gathered from case notes and the referral.

  • Urgent referrals, where we can avoid an admission, will be seen within 3 hours
  • Patients who are highly complex and at risk of becoming urgent will be seen within 72 hours
  • Those requiring rehabilitation will be seen within 15 days

We aim to match the patients clinical needs to the clinician with the most appropriate skills for their need at this time.

What exactly does ICARES provide?

A whole range of pathways;

Admission Avoidance,  ESD stroke,  Virtual Ward,  Rehabilitation,  Reablement,  Elderly Frail,  Head Injury,  Stroke,  Falls & Bone Health,  Progressive Neurology,  Care Management,  Community Bed Management,  Therapy & Case Management into Intermediate Care,  Therapy & Case Management into End of Life Care,  Wheelchair Service.

Delivered by the following staff

Community Matrons,  Elderly Care Coordinators,  Primary Care Coordinators,  Home Accident Prevention Officers,  Rehab Support Workers,  Occupational Therapists,  Physiotherapists,  Speech & Language Therapists,  Alcohol Case Management,  Admin & Clerical staff,  Clinical Leaders.