Questions?

If you need to contact us, please use one of the telephone numbers below:

Sandwell & City Hospitals: 0121 554 3801
Rowley Regis Hospital: 0121 507 6300
Patient Advice & Liaison Service: 0121 507 5836
Appointments: 0345 608 8888
Maternity: 0121 507 5923
Press Office: 0121 507 5303

For life-threatening emergencies, always dial 999
Please dial 111 if you seek urgent medical assistant but it is not a 999 emergency.

Alternatively you can email the communications department on swbh.comms@nhs.net

Questions
If you have a specific enquiry, please check the frequently asked questions below. If you don’t find an answer, please submit your question using the contact form below. We aim to respond within five working days.

How do I access to medical records?
Gaining access to your medical records (such as, x-rays, time of birth, details on past treatments) is a legal procedure. To start the legal process, please contact our Governance Support Unit via the following email address: swb-tr.swbhrecordsrequests@nhs.net or complete one of the  following forms, which is most appropriate: Application for access for to health records deceased patients or Application for access to health records. Once completed, print off and send to:

Governance Support Unit,
DGM Building
City Hospital
Dudley Rd
Birmingham
B18 7QH

Blood test opening hours
Please click here to view the opening times of our blood testing departments.

Complaints
Please click here for the complaints procedure.

Condition checks
Unfortunately, we are unable to provide information about the admittance or condition of any patients in our hospitals due to the Data Protection Act.

Education records
If you are a previous member of staff who would like to access information on the training you received during your time at the Trust, please contact Learning and Development on 0121 507 6140. Please note this information is only kept for seven years.

Fundraising and donations
For more information about Your Trust Charity, click here.

Medical advice
The Trust is unable to provide medical advice by email. If you are unwell or think you need medical treatment visit http://www.nhs.uk/NHSEngland/AboutNHSservices/Pages/NHSservices.aspx to help you choose the right NHS service.

Medical equipment returns
To arrange for the collection of medical equipment that is no longer required please call:

Sandwell Home Loans: 0845 352 2266

Birmingham home Loans: 0121 303 1234

Medical equipment includes items such as walking sticks, walking frames, crutches, adapted chairs.

New hospital updates
For updated information on the new Midland Metropolitan Hospital click here.

Private treatment
This website is for Sandwell and West Birmingham Hospitals NHS Trust and we are unable to provide information on private clinics and/or treatments. For information on private treatments you would need to speak to your GP.

Recruitment
Please click here to view job vacancies available within our Trust.

Refund of travel costs
Anyone on a low income who is entitled to benefits or receives income support can claim for reimbursement of bus fare or receive a token to allow free exit from hospital car parks. Bring proof of your benefits to one of the following places:

• Birmingham Treatment Centre reception
• Birmingham and Midland Eye Centre general office
• City Hospital Cash Office (ground floor, main corridor, near the Medical Assessment Unit)
• Sandwell General Hospital main reception
• Rowley Regis Hospital main reception

Work Experience
Currently we are not taking work experience applications.

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