Compliments and Complaints

We are proud of the services we provide to patients, but know that sometimes things can go wrong. If your experience was not what you expected, we would like to know so that we can learn from it and put things right.

We invite you to ask any questions or come to us for advice.

We welcome the views of patients, carers, friends and relatives about their experiences of using and/or visiting our services.

  1. If you have feedback or a concern about our service, please talk first to the staff treating you.
  2. You can also contact the Governance Team, (formally known as Patient Advice and Liaison Service (PALS)) who can provide advice, information and support in resolving any concerns.
  3. If you have a concern we have not been able to resolve, you can contact to the Complaints Team to make a formal complaint.
  4. Our Purple Point telephones can be also used by our inpatients, or their loved ones, to raise concerns or compliment staff whilst they are still in hospital. See below.
  • Talk to us

    We are happy to receive compliments or feedback about your experiences and the care you have received. If you have any questions or concerns about…

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  • Purple Point

    We want to ensure that inpatients and their loved ones have many ways to speak to someone who can help them resolve a concern. We…

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  • Patient Advice and Liaison Service (PALS)

    By contacting PALS, you can talk to someone who is not involved in your care. You can ask questions, get advice or give your opinions.

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  • Making a complaint

    If we haven’t been able to resolve your concerns, you can make a complaint. We will investigate and respond as soon as we can.  We…

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  • Patient Opinion

    Patient Opinion is a website that publishes patient feedback  confidentially and encourages transparency around services. Through the Patient Opinion website,  we are able to receive patient feedback to help drive…

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  • The NHS Website (formerly NHS Choices)

    http://www.nhs.uk/

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