Frequently Asked Questions (FAQs)

If you need to contact us, please use one of the telephone numbers below:

To make/change or cancel an appointment: 0121 507 4151

Sandwell and City Hospitals: 0121 554 3801
Birmingham Midland Eye Centre (BMEC) : 0121 507 4440
Rowley Regis Hospital: 0121 507 6300
Patient Advice and Liaison Service (PALS): 0121 507 5836
The NHS Appointments line: 0345 608 8888
Maternity: 0121 507 5923

For life-threatening emergencies, always dial 999
Please dial 111 if you seek urgent medical assistant but it is not a 999 emergency.

Frequently Asked Questions
If you have a specific enquiry, please check the questions below. If your question is not featured below, please submit your query using the contact form below. We aim to respond within five working days.

How do I access my medical records?
Gaining access to your medical records (such as, x-rays, time of birth, details on past treatments) is a legal procedure. To start the legal process, please contact our Governance Support Unit via the following email address: or write to the following department: Governance Support Unit, DGM Building, City Hospital, Dudley Rd, Birmingham, B18 7QH
I wish to cancel or change my appointment. How do I do this?
I have mislaid details of my appointment, can you tell me when it is?
For appointment queries in the first instance please call the relevant telephone number on your letter or (for outpatient appointments only) call our contact centre on 0121 507 4151. Alternatively you can complete the form at
What is BMEC's new number?
As of the week commencing 17/02/20 for all BMEC queries please dial 0121 507 4440.
What are the blood test opening times?
For more information about our blood tests, go to
I would like to carry out a condition check on a patient being treated at one of your hospitals
Unfortunately, we are unable to provide information about the admittance or condition of any patients in our hospitals due to the Data Protection Act
I used to work at the Trust and would like to access information on the training I received?
Please contact Learning and Development on 0121 507 6140. Please note this information is only kept for seven years
I would like to find out more how to donate to Your Trust Charity
For more information about our charity, go to
Does the Trust refund travel costs?
Anyone on a low income who is entitled to benefits or receives income support can claim for reimbursement of bus fare or receive a token to allow free exit from hospital car parks. Please bring proof of your benefits to one of the following places:
• Birmingham Treatment Centre reception
• Birmingham and Midland Eye Centre general office
• City Hospital Cash Office (ground floor, main corridor, near the Medical Assessment Unit)
• Sandwell General Hospital main reception
• Rowley Regis Hospital main reception
What are the opening times for the walk-in X-ray service?
A walk-in X-ray service is available at Sandwell Hospital, City Hospital, and at the Birmingham Treatment Centre, based at City Hospital. Opening times are Monday-Friday, 9am to 4.30pm. (Walk-in services are closed on Bank Holidays.)
I would like to arrange work experience at your hospitals, how do I go about this?
We receive a high volume of requests for work experience. To submit your request, please email and someone from the Learning and Development team will contact you
I would like to work at your Trust, how do I find out what jobs you have available?
Please visit for a full list of vacancies at our Trust.

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Please note: Requests for appointments cannot be made via this form and the Communications Team has no direct access to patient records. For appointment cancellations/rearrangements or if you have lost your appointment details please see the sections above.