Frequently Asked Questions (FAQs)

If you need to contact us, please use one of the telephone numbers below:

To make/change or cancel an appointment: 0121 507 4151
Sandwell and City Hospitals: 0121 554 3801
Birmingham Midland Eye Centre (BMEC) : 0121 507 4440
Rowley Regis Hospital: 0121 507 6300
Patient Advice and Liaison Service (PALS): 0121 507 5836
The NHS Appointments line: 0345 608 8888
Maternity: 0121 507 5923

For life-threatening emergencies, always dial 999
Please dial 111 if you seek urgent medical assistant but it is not a 999 emergency.

Coronavirus FAQ
Please find below specific additional guidance about Trust functions during the Coronavirus pandemic.

Where can I find more information about the Coronavirus / COVID-19?
For the latest updates and advice regarding the Coronavirus pandemic please click here.

Be sure to follow the Trust’s social media accounts for additional information and updates. You can do so on Twitter, Facebook and Instagram. The Trust also operates accounts on YouTube and LinkedIn

What are the current visiting restrictions?

The Trust, like the whole NHS, is working to help respond safely to the COVID-19 pandemic.

From midday on Saturday 14th March there will be no general visiting on any of our wards or departments except for parents of children, birthing partners, patients at end of life, and those who are unable to make decisions for themselves (in line with the mental capacity act regulations). In these cases the immediate next of kin will be able to visit and be with their relative. In order to help patients keep in contact with their relatives, we have put in place equipment so that telephone and video calls can be made. This is available on every ward.

What if I have an outpatient appointment?
From Monday 16th March a significant number of outpatient appointments will take place by telephone or through other technology, or may need to be rearranged. This is to help us to move staff into areas where they are most needed, but mainly to reduce the risks to you from avoidable travel.

The Trust has been contacting patients regarding changes. If you have not heard please call our contact centre on 0121 507 4151

(Volunteers) I would like to help as a 2020 Response Volunteer - how do I apply?
If you are interested in become a ‘2020 Response Volunteer‘ to assist the Trust during the Coronavirus (COVID-19) pandemic, helping take on tasks that will support our frontline staff, whilst they care for our patients, you can find out how to volunteer here.

For a guide to the 2020 Response Volunteer role please click here.

(BMEC) What if I have an urgent eye condition?

For BMEC Patients: If you are showing Coronavirus symptoms and have an urgent eye condition that requires emergency assistance please do not attend BMEC, but dial our nurse-led central phone line: 0121 507 4440.

(Your Trust Charity) I would like to donate to help support the hospital at this time. How do I do that?
We have set up an emergency text to donate appeal for support – please find further details below. The Your Trust Charity appeal can also be supported online through https://www.justgiving.com/swbh

We would be very grateful indeed if you could consider helping our staff at this difficult time and share our request for support.

(Phlebotomy) Can I still go to a blood test walk-in?
Owing to the Coronavirus pandemic all blood tests are currently by appointment only.

Go to http://www.swbh.nhs.uk/services/blood-tests/ for more information.

(Audiology) How do hearing aid patients get repairs/replacements under COVID-19?

We are offering a postal service for batteries, replacement tubes and hearing aid repairs. Please use this option rather than attending the clinic.

Batteries and Tubes

Please contact us by email swb-tr.audiology@nhs.net to request replacements. Include your name, address and date of birth in your email. You can also request by phone on 0121 507 4875 (Hearing Services Centre/James Preston Health Centre) or 0121 612 2366 (Audiology, Lyng Health Centre).

Hearing Aid Repairs

Please post your hearing aid to us by recorded delivery, with a note explaining the problem. Alternatively a family member or friend could drop off the aid at the clinic as long as they are well and are not supposed to be self-isolating or household-isolating. We will return the aid to you by post.

For postal repairs:

Hearing Services Centre
City Hospital
Dudley Road
Birmingham
B18 7QH

Audiology
Lyng Health Centre
Frank Fisher Way
West Bromwich
B70 7AW

(Sickle Cell & Thalassaemia) How should I acquire my medicines?

We know this is an extremely worrying time. The Sickle Cell and Thalassaemia (SCaT) Centre\ will ask you if your medications can be collected by a trusted party for you.  If this is not possible, they will arrange courier delivery.

You can contact the centre on 0121 07 6040.

Frequently Asked Questions
If you have a specific enquiry, please check the questions below. If your question is not featured below, please submit your query using the contact form below. We aim to respond within five working days.

Where can I find more information about the Coronavirus / COVID-19?
For the latest updates and advice regarding the Coronavirus pandemic please click here.

Be sure to follow the Trust’s social media accounts for additional information and updates. You can do so on Twitter, Facebook and Instagram. The Trust also operates accounts on YouTube and LinkedIn

How do I access my medical records?
Gaining access to your medical records (such as, x-rays, time of birth, details on past treatments) is a legal procedure. To start the legal process, please contact our Governance Support Unit via the following email address: swb-tr.swbhrecordsrequests@nhs.net or write to the following department: Governance Support Unit, DGM Building, City Hospital, Dudley Rd, Birmingham, B18 7QH
I wish to cancel or change my appointment. How do I do this?
I have mislaid details of my appointment, can you tell me when it is?
For appointment queries in the first instance please call the relevant telephone number on your letter or (for outpatient appointments only) call our contact centre on 0121 507 4151. Alternatively you can complete the form at https://www.swbh.nhs.uk/contact-locations/change-your-appointment/
What is BMEC's new number?
As of the week commencing 17/02/20 for all BMEC queries please dial 0121 507 4440.
What are the blood test opening times?
For more information about our blood tests, go to http://www.swbh.nhs.uk/services/blood-tests/

PLEASE NOTE: Owing to Coronavirus pandemic all blood tests are currently by appointment only.

I would like to carry out a condition check on a patient being treated at one of your hospitals
Unfortunately, we are unable to provide information about the admittance or condition of any patients in our hospitals due to the Data Protection Act
I used to work at the Trust and would like to access information on the training I received?
Please contact Learning and Development on 0121 507 6140. Please note this information is only kept for seven years
I would like to find out more how to donate to Your Trust Charity
For more information about our charity, go to https://www.swbh.nhs.uk/charity/
Does the Trust refund travel costs?
Anyone on a low income who is entitled to benefits or receives income support can claim for reimbursement of bus fare or receive a token to allow free exit from hospital car parks. Please bring proof of your benefits to one of the following places:
• Birmingham Treatment Centre reception
• Birmingham and Midland Eye Centre general office
• City Hospital Cash Office (ground floor, main corridor, near the Medical Assessment Unit)
• Sandwell General Hospital main reception
• Rowley Regis Hospital main reception
What are the opening times for the walk-in X-ray service?
A walk-in X-ray service is available at Sandwell Hospital, City Hospital, and at the Birmingham Treatment Centre, based at City Hospital. Opening times are Monday-Friday, 9am to 4.30pm. (Walk-in services are closed on Bank Holidays.)
I would like to arrange work experience at your hospitals, how do I go about this?
We receive a high volume of requests for work experience. To submit your request, please email swb-tr.SWBH-GM-WorkExperienceEnquiries@nhs.net and someone from the Learning and Development team will contact you
I would like to work at your Trust, how do I find out what jobs you have available?
Please visit https://www.jobs.nhs.uk/ for a full list of vacancies at our Trust.

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Please note: The Communications Team has no direct access to patient records. For appointment cancellations and rearrangements or if you have lost your appointment details please see the sections above for more information.