Frequently Asked Questions (FAQs)

For the latest visiting arrangements, including details on wards that are closed to all visitors please go to https://www.swbh.nhs.uk/patients-visitors/while-you-are-here/visiting/

Please note that should COVID-19 cases in the community rise, visiting guidance may change, or may revert to that employed previously. If you plan to visit in the future, please make sure you check on our website nearer the time to find the most up to date guidance.

For the latest updates and advice regarding the Coronavirus pandemic please click here.

Be sure to follow the Trust’s social media accounts for additional information and updates. You can do so on Twitter, Facebook and Instagram. The Trust also operates accounts on YouTube and LinkedIn

If you live in the Black Country clinical area – Sandwell, West Birmingham, Walsall, Dudley or Wolverhampton there are a number of other locations where those aged 18 years or more are able to have their vaccinations.

For full details on where you can get vaccinated in each area click here to visit the Black Country & West Birmingham CCG website.

To book a slot at a location near you, go to https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/.

Recovery from COVID-19 will take time. The length of time needed will vary from person to person and it is important not to compare yourself to others. Ongoing symptoms could last for several months after you contract COVID-19 and this can be perfectly normal.

An information pack is also given to patients who leave our care after being tested positive for COVID-19, or with COVID-19 symptoms who are awaiting a test result. This pack describes how to manage symptoms such as breathlessness, guidance on isolation, managing stress and anxiety and who to contact for help. Click here to read.

Our NHS colleagues at Lancashire Teaching Hospitals NHS Foundation Trust have produced a patient support website offering advice and guidance on your recovery journey. Here you can find information about what you can do to make recovery easier for yourself, both physically and mentally.

There is also a centralised NHS website Supporting your recovery after COVID-19.

Whilst Coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-Coronavirus illness, rather than Coronavirus itself. If they require urgent or emergency treatment do not let this be a barrier to bringing them to hospital, we continue to take care of patients young and old outside of the pandemic. As do GPs and NHS 111.

Click here for some additional guidance on steps to take if your child needs medical care.

You can do this by going to https://www.swbh.nhs.uk/contact-locations/change-your-appointment/

For appointment queries in the first instance please call the relevant telephone number on your letter or (for outpatient appointments only) call our contact centre on 0121 507 4151. Alternatively you can complete the form at https://www.swbh.nhs.uk/contact-locations/change-your-appointment/

Gaining access to your medical records (such as, x-rays, time of birth, details on past treatments) is a legal procedure. To start the legal process, please contact our Governance Support Unit via the following email address: swb-tr.swbhrecordsrequests@nhs.net or write to the following department: Governance Support Unit, Trinity House, Sandwell General Hospital, Lyndon, West Bromwich, West Midlands, B71 4HJ

If you are after access to your GP notes, an additional way to see these is via the NHS app. Find out more about this here.

Following changes made during the pandemic blood tests are by appointment only. For more information about our blood tests and how to book an appointment by phone or email please, go to http://www.swbh.nhs.uk/services/blood-tests/

If you discover you are expecting a child, you can refer yourself online to the maternity department, a midwife can then be arranged for you and additional help can begin. To self-refer and for additional information please see the Maternity service page.

Anyone on a low income who is entitled to benefits or receives income support can claim for reimbursement of bus fare or receive a token to allow free exit from hospital car parks. Please bring proof of your benefits to one of the following places:
• Birmingham Treatment Centre reception
• Birmingham and Midland Eye Centre general office
• City Hospital Cash Office (ground floor, main corridor, near the Medical Assessment Unit)
• Sandwell General Hospital main reception
• Rowley Regis Hospital main reception

Unfortunately, we are unable to provide information about the admittance or condition of any patients in our hospitals due to the Data Protection Act.

We receive a high volume of requests for work experience. To submit your request, please email swb-tr.SWBH-GM-WorkExperienceEnquiries@nhs.net and someone from the Learning and Development team will contact you

Please visit https://www.swbh.nhs.uk/work-for-us/ to search the current vacancies list.

Please contact Learning and Development on 0121 507 4794. Please note this information is only kept for seven years

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