Janet Hall – Senior Ward Services Officer

Janet HallIMAGINE turning up for work and being told you are going to meet the Chancellor of the Exchequer that day. Janet Hall knows exactly how this feels.

Janet, 52, from Tividale, is a Senior Ward Services Officer at Rowley Regis Hospital. She has worked within Sandwell and West Birmingham Hospitals NHS Trust for almost 20 years.

Meeting George Osborne when he came to Rowley Regis to announce the go-ahead of the new Midland Met hospital goes down as one of the highlights in Janet’s long career in the NHS.

She said: “The first I heard about the visit was when my manager Steve Clarke mentioned it to me that morning. I feel it went really well. I was quite nervous as I normally like to stay in the background but it was a lifetime experience for me to meet George Osborne.

“I have so many great moments like passing exams for my intermediate food hygiene qualification, doing my City and Guilds and getting good results on place inspections.

“I am here to provide a good clean environment for patients and visitors and as long as my managers are happy I am doing that, I am happy with that. I would work here for free, I come in around 6.15am every day to make sure things are looking good.

“I really enjoy my job. Working for the NHS is the best thing. You get to meet so many people and get to help provide them with a good service.”

Janet’s dedication and versatility is on show every day in the wide variety of her role.

She said: “My job involves supervising staff in cleaning, I order the stores for the hospital, deal with financial aspects like emptying the coin machines, I cover vacant shifts and cover the reception. I try to keep the hospital clean and tidy so we can provide a good service.

“There are big changes coming at Rowley Regis, so getting the hospital up and running and ready is my next challenge.”

Janet came to Rowley Regis Hospital after spending her career in factories making pressure cookers and record players. She said: “I was working at a factory for 10-11 years and I got to the point where I was clock watching and dreading going into work on a Sunday. One day I just left and went to the job centre and saw an advert looking for hospital bank workers and I worked my way up from there. I really love my job.”

When asked what the favourite part of her job is, Janet commented: “Meeting people. I get to meet a lot of people like executives, patients and visitors and you meet people hoping provide a great service.”

Away from work, Janet spends time with husband Michael and her much loved pet cat, as well as spending time helping environmental and animal charities. She also finds time to visit the town of Glastonbury around five times a year.

Janet gets her inspiration from those close to her at work. She said: “My hero is Christine Province who works on reception. She is absolutely fantastic on the desk, brilliant with people and just the loveliest person.”